Retailer’s Terms and Conditions attempt to restrict negative online reviews. After a consumer posted a negative review of an Internet retailer online, the retailer reached out, not to apologize, but rather to threaten a libel suit. It turns out that the retailer’s Terms and Conditions aim to limit the circumstances under which an unhappy customer can publicly review her experience. For example, it requires that the consumer base her critique on documented evidence, and the retailer must not have responded to her customer support request for at least seventy-two hours. It’s not clear whether a mass contract like a terms of service can penalize speech that wouldn’t otherwise be libelous. And truth is usually a defense against libel. The article also points out that the email threat’s claim that “Libel is a prosecutable felony in the state of Washington” is false – the state has held that criminal libel laws are unconstitutional. So perhaps the TOC and follow-up emails are designed to scare potential negative reviewers, or at least give them pause before they take five minutes to besmirch the retailer’s reputation online.
Apple changes its policy on iOS e-book and subscription sales. If a company has an iOS app and allows users to buy premium content, such as e-books to be displayed by the app, with purchases made via a Web site (and therefore avoiding giving Apple a cut), Apple now requires that the company also allow users to make those purchases in-app (where Apple takes 30% of the price). Magazine or newspaper subscriptions sold through a browser must be available for the same price or less in iTunes as well. And publishers can no longer embed links in their iOS apps to Web sites that sell content. Furthermore, customers must be asked and then agree to release their information to publishers when they buy content through iTunes, so publishers are less likely to get the valuable consumer data they want for targeted advertising.
Google launches subscription payment service. After Apple announced its iOS subscriptions model Google followed with its content payment system, One Pass. One Pass operates across platforms. Customers who purchase content through their Google accounts can access it on their computers, tablets, or smartphones (though presumably not on their iOS devices, though there’s no technical reason this has to be the case). A spectrum of models is available to publishers: they can sell by the article, offer subscriptions, or provide day passes, among other options. Unless a customer opts out, Google shares customer name, zip code, and email address with the publisher. For One Pass service, Google takes 10% of sales revenue.
RIM tablet rumored to run Android apps. RIM may be developing software that would allow its PlayBook tablet to run Android apps. The move would increase the number of apps that can run on PlayBook more than six-fold to over 130,000 apps, making it more attractive to consumers. The tablet, promoted as the company’s answer to the iPad, is slated for release this year.
Facebook and the bright side of human flesh search engines. A woman who found a camera in New York City identified its owner in three hours by posting pictures from its memory card to Facebook and tagging her friends to solicit their help in the search. Web sites designed to reunite owners with their lost property exist, but both the finder and the seeker must know of them and go to the same one. Facebook doesn’t suffer from either problem. Although Facebook is not a fully public forum – most users restrict access to their profiles in some way – in this case it ended up being a big enough network to connect a helpful New Yorker with a grateful French tourist.
Boston promises a pothole-reporting app. It’s probably not something that Apple would have developed on its own initiative: an app that detects and automatically reports potholes using GPS and accelerometer data from the driver’s phone is in the works by the city’s “Office of New Urban Mechanics.” (!) While an unsafe driver may be wary of sending such information to city officials, the app’s developers see it as a new form of civic engagement. Perhaps we’ll see a pothole-filling app next year.
Google adds new security and crowdsourced ranking features. Google has recently added two new features. The first feature lets people with Google accounts add a second password. An account holder generates this additional code every time he wants to login, receiving it on his phone. It expires after a few minutes – giving the user time to log into his Google account – and so dramatically reduces the chance that it will be phished. The second feature is a Chrome extension that allows searchers to block sites that they don’t want to see in their Google search results. The user reduces unhelpful content farm results in her own searches, and Google draws on the information to tweak its rankings to decrease global content farm contamination of results.
Corporate strategies for information security and transparency. As more and more information is stored in the cloud and shared through networks, companies are increasingly susceptible to accidental or intentional disclosure of sensitive information. The Economist reports that corporations are taking a range of approaches to address the problem, from technological restrictions and monitoring (software or hardware that limits or watches what employees do with data) to cultural awareness (explaining to employees how particular acts put data at risk) or openness (sanctioning the release of more information to promote trust). Meanwhile, 40,000 individual Gmail account holders lost their cloud-stored emails and contacts this week because of a bug in a software update. Google is in the process of restoring users’ data to them — from backup copies on tapes.
Android app hacked to repeatedly text premium numbers. Hackers, apparently in China, have inserted code into a legitimate Android app that causes it to continuously text premium numbers. The altered form of the (already free) Steamy Windows app is available on unauthorized app sites. Once a user installs it, the app sends text messages to premium numbers, running up the user’s bill. It also blocks incoming texts from the wireless service provider that would normally alert a user that he has exceeded his text message quota. The hackers get a commission for each text sent to the specified numbers. Unwitting Android owners are at greater risk of attack, because unlike iOS owners, they can download apps from third party sites in addition to the official marketplace. That makes them more generative — but also less secure, leading to the “generative dilemma.” (cached) [Cached because the cloud-based host for the deep linkable version of the Future of the Internet — And How to Stop It has vanished — ironic (or fitting?), given the book’s warning about the dangers of cloud-based platforms.
PCs as an endangered species. As the evolution of computing devices marches forward, PCs may be headed for extinction. Smartphones and tablets are increasingly marketed as PC replacements. These mobile devices can be used on their own, but also connect to a range of peripherals — laptop shells, monitors, keyboards, mice, even docks that turbo-charge performance with extra CPUs — for a more PC-like experience. For example, Motorola’s Android-based Atrix smartphone can run the desktop version of the Firefox browser when docked, giving the user access to cloud-based services like Google Docs in addition to the apps installed on the phone. But Firefox doesn’t run off the Atrix, it runs off a minimal Linux machine in the dock. And the Android app ecosystem doesn’t yet match the diversity of PC applications. Still, as mobile devices and the Web 2.0 apps and services (cached) they support become more sophisticated, it’s likely that they will expand out of their niche and invade the habitat currently occupied by PCs.
—Jennifer Halbleib
